Return Policy

Your satisfaction matters. If your INNOVELY purchase isn't quite right, we'll make it right.

30-day window

You have 30 days from the receipt of your order to initiate a return.

Conditions

• Product must be unused, unburned and in its original packaging.
• Gift sets must be returned complete.

How to initiate a return

Email contact@innovely.shop with your order number. We'll send you a prepaid return label.

Refunds

Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.